Q: CAN YOU EXPLAIN TO ME, WHAT IS KRATOM?
Kratom is the name given to the leaves of Mitragyna Speciosa trees which are native to Southeast Asia (especially Thailand, Malaysia and Myanmar). The kratom-tree is a tropical and evergreen tree of the coffee family.

Q: WHAT ABOUT YOUR QUALITY?
We offer the finest quality of Mytragina Speciosa which taken directly from Indonesian forest where the plant thrives. We certainly will always keep our quality control with our good standard operating procedures as well as possible in order to create and keep the quality from the quality of crops, harvesting good, how good processing and of course it will generate a finest quality.

Q: HOW MUCH SUPPLY THAT YOU CAN PROVIDE EVERY MONTH?
We can provide supplies ranging from kilos to more than 2 tons per month, it all depends on how much your order and of course the more orders will be more friendly prices. You do not need to be afraid to run out of stock because we will always keep it well as long as it is still within our control, but if the products is not in stock, we will certainly inform you.

Q: HOW MUCH MINIMUM ORDER YOU CAN PROVIDE?
You can order from 1 kilo but we recommend 5 kilos is better. This is because the cost for shipping is quite large compared with the price of the goods themselves. But we will always serve you with pleasure despite order only 1 kilo and do not be afraid of the quality of our products as we always provide the finest quality.

Q: DO YOU OFFERS FREE SAMPLES?
No. If you interested to test our quality, we recommended to try small orders before placing large orders.

Q: WHAT PAYMENT DO YOU ACCEPT?
We accept Western Union, Bank Wire Transfer, & Moneygrams.
(For other payment methods including paypal, you need to contact us first)

WHAT SHIPPING SERVICE DO YOU USE?
We used UPS, DHL Singapore, Pos Indonesia Intl & Air Cargo

Q: DO YOU PROVIDE REFUND?
We always give you complete document for customs clearance process in your country. But unfortunately we have no guarantee and refund if customs seized you package.
By purchasing with us, you agree to understand this guarantee and return faq.

Q: WHO PAY FOR INTERNATIONAL IMPORT TAXES?
International orders may be subject to import duties and taxes on receipt of the package in the destination country. The customer is responsible for any customs charges that may be applied to the shipment. Unfortunately, Borneohale has no control over these charges. Customs determines these charges and Borneohale has no way of knowing what these charges may be. Borneohale is not responsible for any actions taken by customs or the chosen package delivery service.

Q: WHEN WILL YOU SHIP THE ORDER?
We will ship your order after your payment clear on our account, please send us confirmation with photo / screenshoot proof payment has been made. for bulk quantity order if some product out of stock we will waiting maximum 1 week (usually 2-4 days) to waiting product in stock and then we will ship your order after finish packaging.

Q: WHERE DO YOU SHIP?
We ship to worldwide! If your country legalizing kratom, it’s mean we can ship to your country as well!

Feel free to contact us for other questions that not include in FAQ.

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